Contact support
Something not working, or a question we haven't answered? Write to us and a person will reply.
Email us
Send it from the address you sign in with, so we can find your account. Tell us what you were doing, what you expected and what happened instead. A screenshot helps.
support@aritycraft.comNever send us your API key. We'll never ask for it.
My one-time code doesn't work
Codes expire after a while and work once. Enter the 8-digit code from the most recent email, or send a new one from the sign-in page. If the email doesn't arrive, check your spam or promotions folder.
I get an error when I am supposed to get an email
During the pilot, our email provider limits how many emails we can send. If you see an error when you ask for a code, or it never arrives, we've most likely reached that limit. Wait a little and try again. If it still fails after an hour or so, email support@aritycraft.com and we'll help you sign in.
The AI panel shows an error
Check that your key is still active and has credit with your provider. If you replaced it, connect the new one in AI settings. If you've hit the brainstorm limit, wait a minute, or until the next day for the daily limit.
I want to delete my account
You can delete reflections yourself from your list. To close your account and delete everything in it, email support@aritycraft.com from the address you sign in with. See our privacy policy for your other data rights.
Something else
Questions about pricing, charges or our policies are covered on the pricing, refund policy and terms pages. For anything else, email us.